Complaint
| Product Name | 5-Piece Wall-Mounted Stainless Steel Bathroom Accessories Set |
| Accessories | Towel Bar, Ring, Robe Hook, Paper Holder |
| Installation Method | Wall-Mounted |
| Material | Stainless Steel |
| Surface Finishing | Multiple surface treatment,chrome finishing,brush nicked,gold finishing and softfeeling |
| Application | Bathroom |
| Design Style | Contemporary |
| Main Material | Stainless steel |
| Color: | Black,Gold, Polish |
| Installation: | Easy to install. Mounting hardware included |
Q1: What is your company and what do you do?
A: We are a professional manufacturer of sanitary ware based in Xiamen city, Fujian, China. We have been in this industry since 1989.
Q2: What certificates do you have?
A: We have the CUPC certificate for the North American market and CE certificate for the European market.
Q3: What is your warranty period for sanitary ware products?
A: We provide a warranty period of 2 years for sanity ware.
Q4: What is your minimum order quantity (MOQ)?
A: Our MOQ for each item and finish is 50PCS.
Q5: Can you print our logo/brand on your products?
A: Yes, we can laser print your logo on our products.
Q6: Can you produce custom items according to our drawings?
A: Yes, we offer OEM & ODM services.
Q7: What dimensions of sanity ware can you provide?
A: We can customize any dimensions as per your requirements.
Q8: How can we obtain samples?
A: We can accept small orders for samples, and production will begin once we confirm the sample order.
Q9: Is it possible to visit your factory?
A: Yes, you are welcome to visit our factory in Xiamen city, Fujian, China.
Q10: What is your payment terms?
A: Our payment terms are typically 30% deposit before production and 70% balance before shipment.
Q11: Can we mix the container?
A: Yes, you can mix different items in one container.
Q12: What other services do you offer?
A: We offer on-time delivery, a one-stop solution for bath and kitchen products, 24-hour customer service, and DDP (Delivered Duty Paid) services.
Q13: What should we do if we are not satisfied with the quality?
A: We strictly control product quality and follow the ISO 9001 and S6 system to minimize the defective rate. In case you find any defective products, please kindly inform us and provide relevant pictures/videos for our reference. We will compensate you and find out the root cause to ultimately eliminate the defects.
