Complaint
Payment
1. We accept T/T , PAYPAL , Western Union, Cash and so on. & Trade assurance order
2. Payment: 30% before mass production;70% balance will be paid before shipment or after bill of copy.Samples must be paid in full in advance.
3. FOB , EXW and CIF all are availabl
4. If you place the Trade Assurance order on Alibaba,we also can accept credit card(VISA,Master Card),e-checking.
Attentions
1,It is necessary to ensure that the voltage, current and temperature of the cell are monitored and protected when the cell is charged and discharged.
2,Please keep the cell away from heat source, fire source , strong acid, strong alkali and other corrosive environment.
3,Do not short connect or install the battery with incorrect polarity at any time.
4,Do not mix up with cells from different models or manufacturers.
5,Do not use external force to make the cell fall, impact, puncture, do not disassemble the cell or change the external structure.
6,Please keep the cell's charge under 30% ~ 50%SOC, and avoid direct sunlight or high temperature and humidity environment when the battery is not used for a long time,
7,Please wear protective devices such as rubber gloves when operating the battery.
8,Please immediately stop using if there have leakage, smoking or damage with cell , and contact our company to deal with.
FAQ
Q1: Can I get free sample?
A1: Generally we don't provide free sample, but we can return sample cost when the buyer place the bulk order.
Q2: What is delivery time if we place an order?
A2: It's depends on the order quantities. Usually, we can deliver goods within 3 -5 working days for small orders. For bulk order,
let's confirm when you place official order.
Q3: What's your payment and delivery terms?
A3: Payment terms: By T/T, 30% for deposit, and balance all before shipment. For small amount, we also accept payment via PayPal.
Q4: What company will be used for making the shipments? DHL? UPS or others?
A4:Normally, we ship our battery via DHL,UPS and FedEx.
Q5: What is your package looks like? Can I have the customized package?
A5: We have factory's current standard package, customized print logo shall be complied to buyer's requirements, and the extra
charges will be borne by the buyers, for more details, please contact us.
Q6: Are your factory or trading company?
A6: We are professional battery manufacturer with our own factory and brand. We provide all kinds of OEM/ODM services for clients
all around the world.
Q7: Where are your company's major markets?
A7: Our company focus on high quality batteries in North Amercia, Europe, Korea and Japan markets.
Q8:What's your advantage compared with other suppliers?
A8 a) High quality batteries: Our batteries are in enough capacity, and lower in RI,
Before shipment, we will inspect the products and ensure the quality which are well approved by our clients.
b)Better service: We always offer what our clients need. Reply client's questions in time. Supply best projects solution for
clients. We ship out the products on time.
Q9: Can we visit your factory before placing an order?
A9: Of course, no problem, we are always welcome to visit the factory.
