| Q: Are you factory? |
| A: Yes, exactly. We are specializing in the hot/cold packs field. |
| Q: Is OEM available? |
| A: Yes, customized items are always available. |
| Q: How long does it take to make a sample with customized logo? |
| A: Normally 3-5 days. |
| Q: Do you provide free samples? |
| A: Yes, of course. We are willing to send you samples for the quality evaluation. |
| Q: Is trial order acceptable? |
| A: Yes, a trial order with lower MOQ is always accepted for quality and market evaluation. |
| Q: What certificates do you have for your products? |
| A: Our factory is approved by CE, ISO, BS, etc. |
| Q: What is your advantage? |
| A:1,QUALITY FIRST : 100% pressure testing, 100% traceable production system, 13-years' experience of hot/cold pack. |
| 2, FAST RESPONSE : Reply your enquiry within 24 hours by our sales team. |
| 3,ATTENTIVE SERVICES : Free sample, OEM service, trial order support is always available upon your request. |
| Q: How long is the delivery time? |
| A: Nornally It takes 20-35 Days, depends on different items. |
| Q: Do you have any warranty for products? |
| A: Of course, we do. We have the FQC to each order and all the orders are 100% traceable. Factory inspection report is ready for you and you are welcome to contact us after sales services for product problems. |
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