Q1: What is the Minimum Order Quantity (MOQ)?
A1: The minimum order quantity for ink is 80kg (1kg/bottle), and for film, it is 10 rolls (100m/roll).

Q2: What is the lead time? (How long will it take to prepare my goods?)
A2: Sample orders take 1-2 days, while bulk orders take 3-5 days. The exact time depends on the specific requirements.

Q3: How will you deliver my goods to me?
A3: We ship goods by air, sea, or express, such as DHL, FedEx, UPS, and TNT, based on the client's needs.

Q4: How long will I need to wait to get my goods?
A4: Delivery time is approximately 2-3 days via air express, 2-6 days by air, and 20-35 days by sea.

Q5: How can I pay for my order?
A5: Payment can be made via T/T, L/C, D/P, D/A, Credit Card, PayPal, Cash, or Escrow. We will send an invoice including all costs for order confirmation. Please note that we are not responsible for any import tariffs or customs clearance fees.

Q6: Can you print my logo on the products?
A6: Yes, we accept customization and can add your design or logo to the product. Please send your inquiry to our email or What's App/WeChat. We also offer OEM services, including packing design.

Q7: Can I request samples?
A7: Yes, we provide free samples. Please contact us for our detailed sample policy.

Q8: How do I know if the machine is right for me?
A8: The suitability of the machine depends on your printer material and brand.

Q9: What is the warranty?
A9: We offer a one-year warranty, including online support, free spare parts, field installation, commissioning and training, field maintenance and repair service, and video technical support.

Q10: How do I install and operate the machine?
A10: Please contact us for technical assistance and do not make any artificial modifications. We provide online technical support if any issues arise.