1. A: Are you factory or tarade company?
B: We are lighting factory in guzhen for 15 years.
2. A: What's your products quality?
B: We use the high quality material and technology, including lampshade, crystal, metal and electroplating etc. 100% of the
PRODUCTS will be tested and keep lighting to test its quality reliability, from raw material to half assembling until finishing
products. Each product should pass all these QC procedures before shipping to customer.
3. A: What shipping method do you use?
a. By Express: such as DHL, UPS, TNT, FEDEX, EMS etc. The dispatch time is about 5-15 days
b. Air Freight: when your order more than 100kgs which will be more economical than express.
c. Sea Freight: we will update sea freight once we know your sea port where goods will be delivered.
d. Agent designated by client: please tell us the contact detail of your shipping agent and we will arrange the delivery to them.
4. A:Is it OK to print my logo on carton?
B: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Complaint
