USP Standard Antiviral Acyclovir Raw Material Powder CAS 59277-89-3 with Best Price

Q1 What is the Hyper chem payment term?

T/T advance
LC at sight
DP at sight
Trade assurance 
Western union 
Money gram 

Q2 What is Hyper chem shipment policy?

Our policy is to strive for the quickest shipment time possible, with ready stock sample shipment typically going out the same day that your order was placed. Your satisfaction is very important to us.

For non-ready stock, please contact Hyper Chem sales team to negotiate.

Q3 What hyper chem will provide after shipment?

For sample orders: 
After shipment is done, an timely email including:

1. Track details (Fedex /TNT/DHL/EMS Track number)
2. Package photo 
3. COA, MSDS, etc 
4. Dispatch date & Estimated arriving time
5. Shipping invoice

For commercial orders
A full set of shipment documents as well as package photos can be provided
in scan-copy and original, to help customers complete the customs clearance process.

Q4 What is Hyper Chem shipment term?
By Express 
DHL  FedEx  TNT  EMS                              
Fast:5 days around                            
High cost, door to door service
By-Air                                       
Suitable for more than 50kg 
Fast :3-7 days Hight cost, port to port, professional broker needed 
By sea
Suitable for more than 500kg     
Slow:7-45 days, Low cost, port to port, professional broker needed 

We will always attempt to utilize the quickest and most affordable way for customers to receive orders. And follow -up with customers via email for all shipment details as well as updated track information until it arrives without damage.

Q5. Does hyper chem provide a shipment return policy?
Yes, we have.
Return Policy: At Hyper chem, your satisfaction is guaranteed. If you are dissatisfied for any reason with a product, please send back the unused portion along with your packing slip and a brief note on why you were dissatisfied  within 45 days of purchase for a full refund to:
Hangzhou Hyper Chemicals Limited
LOFT49 Creative City Pioneer Zone, No.88 Jiru Road, 
Hangzhou,310005,
Zhejiang, China
 
Sorry, we cannot accept packages without postage/freight prepaid.

Q8 What is hyper chem After-sales service
Documents support: COA ,MSDS, MOA ,MS Report,HNMR Report,SDS,DMF
• Customer Support: Shipment clearance support, quality issue support
• Automated Customer Service: Our worldwide customers enjoy immediate 24/7 access to the HYPER CHEM support team from any location, at any time.