Complaint
| Q: 1. What is the lead time? A: Sample is 1-3 working days, mass production time is 3-5 working days for less than 1000 PCS. |
| Q: 2. Could we place a mixed order? A: It's ok. But normally for mixed order, MOQ for each item is 10pcs. |
| Q: 3. Can I have a dummy sample even pre-production before I send you the order? A: Yes, we can send you the dummy samples or samples with logo for your approval first. |
| Q: 4. Do you offer guarantee for the products? A: Yes, we offer one year guarantee for the products. |
| Q: 5. How to proceed the order if I have logo to print? A: Firstly, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation. if mockup is ok, finally we will go to mass production. |
| Q: 6. What are "Color Corrections" and the "Color Match Guarantee"? A: Color Corrections include each individual image review and adjusting of density, color tones, saturation and lighting. |
| Q: 7. Why pay 30% deposit and pay 70% before shipping, I want credit, OK? A: We are honest supplier and gold member of made-in-china, please trust us. You can pay via Paypal, and we can offer credi. But first of all, the cooperation should be about 3 months. If we cooperate well, we will consider credit and weekly pay. |
