Complaint
Q1:Are you factory or trading company?
A: We have our own factory.
Q2: Where is your factory located? How can I visit your factory?
A: We are located in Hefei,Anhui. It is about three hours to reach Shanghai railway station, China.
Q3:How to place my order?
A: Please ontact us via Trade Manager, E-mail, Skype or telephone to confirm the machines, making the deposit then we will start
production..
Q4 : What is the payment term?
A: 30% TT in advance, 70% TT before delivery after production, or through MIC.
Q5:How long is the delivery time?
A: Small quantities takes about one week time. Big order takes about 30-35 days normally.
Q6: First time import, how can I believe that you would send product ?
A: We are verified company by MIC to make transaction successful. Each product is strictly tested before delivery.
Q7: How to ensure that I received the machine undamaged?
A: Firstly, our package is standard for shipment, we must confirm machines undamaged before delivery, and we've bought insurance
for you, we will take the responsibility if machines damaged.
Q8: What after-sales service or any question about products?
A: All machines enjoy 1 years warranty , you can contact us by mail if any problems, we will reply you as soon as possible.
