Complaint
| MODE | C37-4A | C37-5A | C37L-4A | C37L-5A | |
| Power | 5W | 7W | 5W | 7W | |
| Rated Voltage | 85-265VAC 12VDC | 85-265VAC 12VDC | 85-265VAC 12VDC | 85-265VAC 12VDC | |
| Base | E27 E14 | E27 E14 | E27 E14 | E27 E14 | |
| CCT | 2700-6500K | 2700-6500K | 2700-6500K | 2700-6500K | |
| CRI | 80 | 80 | 80 | 80 | |
| PF | 0.5 | 0.5 | 0.5 | 0.5 | |
| Body material | Plastic + AL | Plastic + AL | Plastic + AL | Plastic + AL | |
| LED | SMD2835 | SMD2835 | SMD2835 | SMD2835 | |
| life span | 30,000 hrs | 30,000 hrs | 30,000 hrs | 30,000 hrs | |
| on-off times | 100,000 | 100,000 | 100,000 | 100,000 | |
| Dimmable | YES | YES | YES | YES | |
| Lumen | 450Lm | 630Lm | 450Lm | 630Lm | |
| Beam Angle | 220 | 220 | 220 | 220 | |
| Dimension (mm) | 37*100 | 37*100 | 37*125 | 37*125 | |
| Warranty | 2 years | 2 years | 2 years | 2 years | |
Q1: Can you provide free sample?
A: Yes, the courier fee should be shouldered by your side.
Q2: What about the lead time?
A: Sample needs 2-4 days, mass production time needs 10-25 work days for order quantity.
Q3: Do you have any MOQ limit ?
A: Yes.
Q4: How's your warranty?
A: 1-5 years warranty based on different price range.
We will replace the products or accessories for our customers, if the damage is caused by our side not man-made.
Q5: Is it OK to print my logo on led light product?
A: Yes. It is ok .
Q6: What's ur payment terms?
A: Samples: Bank TT, 100% payment in advance.
Bulk order: Bank TT, 30% deposit and balance 70% settled before shipment.
Q7: What's ur After-Sale Service?
A: Quick reply on customers' questions; If anything goes wrong with the products'quality, we will replace for you free and undertake the shipping cost.
Q8: Can I visit your factory?
A: Sure, you are welcome.
Q9: Are you factory or trade company?
A: We are factory with more than 10 years experice in making LED indoor lighting.
We located in Hangzhou, welcome your visiting!
Q10: How to deal with the faulty of products?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly,We offer 0. 3-0.5% extra parts or products in ur order .
Thirdly, during the guarantee period , we will send new one .
Q11: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT for sample order . It usually takes 3-5 days to arrive. And mass quantity order will be shipped by air or by sea .
