FAQQ1: Are you a factory ?
A:Yes, our production base covers an area of 560,000 square meters, nearly 20 years of industry experience, and the top five well-known brands in China.Q2 : How long is your delivery time ? A: Normally withtin20 to 35 days after receiving T/T deposit, the specific delivery time depends on the order quantity and item.
Q3: What's your sample policy?
A: Samples are available, sample fee and and freight need to confirmed
Q4: How long is your product warranty?
A: 2 years for our steam sauna room body, 1years for electronics, but we have continuous support for our long-term customers.
Q5: Do you have certificate for your steam sauna room?
A: Yes, we have CE, ISO9001:2008 certificate, and our CE certificate was tested by TUV company.
Q6: What will you do if there is something wrong with your steam sauna room?
A: First, pls send us photos or videos so that we can confirm with our supplier to avoid the same problem later. Second, we will match the replacement parts in the next order, we can also send you parts ASAP if you are urgent.
Q7: How can I get the specific price for one product?
A: A best quotation will be given according to you specific requirement, such as model, quantity, function etc.
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