Complaint
After Sales Service:
We provide skilled and rich experience technicians for installation and after-sale service.
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FQA |
Q. Do you have different quality grades and bonds for different materials?
A. Yes, for more than 10 years, we have accumulated rich experience in diamond tool production. Regular quality grades(A/B/C) and bonds(hard/medium/soft) are available for various types of materials and machines. We can customize products as per special requests(price/dimension) from clients.
Q. Do you offer free samples?
A. Normally we do not offer free samples. But further solutions will be discussed respectively upon request.
Q. If we need technical support, can you offer us?
A. Sure, we have a pre-sale and after-sale service team to offer technical support, Well-trained salespersons and engineers are always ready to respond to your technical doubts.
Q. Are you a manufacturer or trading company?
A. We are a professional stone machinery manufacturing company. We have our own production team and R & D team.
Q. How about the quality of the machines?
A. We have our own experienced QC. All machines are manufactured strictly according to national and international standards. Our machines will be strictly inspected and controlled before delivery.
Q. What is the MOQ?
A. One set machine
