Complaint
1.Q:How long is the delivery time of your solar panels?
A:Under normal circumstances, we will deliver the goods within 10-15days, if the quantity is large, it will be about 1 month.
2.Q:What kind of certificates your solar cell products have?
A:Have acquired CE,TUV, IEC61215, IEC61730, ISO9001:2015 Quality management systems, ISO45001: Environmental management systems, ISO45001:2018 Occupational health and safety management systems which is able to satisfy most country's importing requirements.
3.Q:Can you supply OEM &ODM service ?
A:Yes, but there is a minimum order quantity required.
4.Q:Can you ship your solar panels by sea or by air ?
A:We have long-term cooperated forwarders who are professional at battery shipment.
5.Q:How long is the warranty?
A:Our warranty is 25 years.
6.Q:Can I customize solar panels?
A:Yes. Let me know the specific customization requirements and I will get back to you as soon as possible.
7.Q:How do you provide after-sales service?
A:We will have a special after-sales service customer service customer service requirements to deal with and solve.
8.Q:Can I get a solar panel sample?
A:Yes, please leave your contact information and our sales manager will contact you soon.
