Complaint
UPS / DHL/ EMS/ TNT/ Fedex/ Door To Door Service,etc
Normally, it will take about 3- -7 working days from China to destination country.
Delivery:
(1)3-10 working days after the payment for small order.
(2)5-15 working days after the payment for large order.
(3)OEM orders need extra 3 working days.
Q:How to make sample/wholesale orders?
1)Dear Sir/Madam,if u are interested in our products,plz send me an inquiry. And i will answer u as soon as i received. And i will make a PI for u asap :)
2)For sample orders,the turn around time is 0-2 working days,shipping time is 2-3 days.
3)For wholesale orders,sample first would be great for both of us. If u've already tried them.Plz just tell me the QTY u need. 30-100% deposit,$70-0% order balance before shipment.
Q:What are the cartridges/batteries OEM options?
1)All products' MOQ is 10 pcs
2)Color options:Pink/Purple/Green/Blue/White/Black etc(silk print)
Gold/Rose Gold/Gun/Silver,etc(electroplated)
3)Logo place for the cartridge:Mouthpiece/glass(plastic) tube/heating base.
4)Logo place for the battery:Body,bottom cap.
5)Different light color available.
6)Technics:Silk print/Laser/Engrave,etc.
7)If u don't need to order that much yet,that's not a problem,u can pay 1000pcs' OEM cost first :)
Q:Do u do packagings and what options?
1)MOQ:1000pcs, sample order can be less quantity:)
2)Packaging types:Paper box packaging/Lid and case packaging/Blister packaging;
3)Technics:Gold stamp/UV vanish/Embossing/Debossing/Matt lamination/Glossy lamination,etc.
4)If u already have the box design,that would be awesome,if u don't have it yet,we can design it together:)
5)Original packaging:Poly foam box/tube packaging
Payment
Question: Are there multiple payment methods? What are the payment terms?
Answer: We support multiple payment methods, such as wire transfer, Western Union, WISE, MoneyGram and Alipay. Payment terms vary based on order size and we offer flexible payment arrangements.
100% payment for little value bill; 30% deposit and 70% before shipping for big value bill.
