Complaint
Question 1: Are you a factory or a trading company?
Answer: We are a manufacturing facility.
Question 2: How can I obtain an accurate quotation?
Answer: To receive a precise quote, please provide us with detailed product requirements and specify your order quantity for cost estimation.
Question 3: What is your sample policy?
Answer: For most small, low-value items, we can supply samples at no cost, but you would be responsible for the courier charges. If the sample's value exceeds USD 20, we will require a 100% sample charge, and the courier costs will also be your responsibility.
Question 4: What are your payment terms?
Answer: For small orders, full payment is necessary upon placing the order. For larger orders, a 50% deposit is required before production, and the remaining balance should be settled before shipment.
Question 5: How can you ensure product quality?
Answer: 1. We have well-defined working and quality control procedures that we rigorously adhere to. 2. Our design and assembly teams possess extensive experience. 3. We manufacture most of our parts in-house, which makes it easier for us to maintain quality control.
Question 6: What is your lead time?
Answer: Please confirm the lead time with us on a per-order basis before finalizing your orders.
