Complaint
1. Are you a trading company or factory?
A: We're trading company with two factories. We manufacture products ourselves and we source from other collaborative factories too which guarantees a competitive price and product variety.
2. How do I know your quality?
A: High solution detailed photos and free sample will be able to verify our quality.
3. I'm a home owner and I need small quantity, what do I do?
A:Pls check with our sales team if it's in stock or if we have distributor locally.
4. Can I get a door to door service? or can I get the tiles delivered to my door?
A: Yes, we offer delivery to your door service, which makes your work easy.
5. Can I get a sample first? And how does it charge?
A: Yes, free sample is available with freight collect or prepaid.
6. What if the tiles are broken during transition?
A: All our products are insuranced, our after sales will sort our the reasons and will sure you'll be properly compensated.
7. What's the benefit for long term importers or distributors?
A: For those regular customers, we offer incredible discount, sample free shipping, free sample for custom design, custom packagingand QC as per custom requirements.
8. Can you make products from our designs?
A: Yes, we do OEM, ODM and OBM.
