Q:Are you a trader or a factory?
A: Our company is the professional manufacturer in Panyu Guangzhou, China, and you are warmly welcomed to visit our factory anytime.
Q: Can your machine use the language of our country?
A: Language can be customized. We have exported to more than 30 countries and have a wealth of overseas experience.
Q: What is your company's payment ? Could it be bill banknotes , coins, credit cards, smart payment ? Or only qr code ?
A: Payment can be banknote, coins and credit card. QR payment is available If your local network environment permits.
Q: How many seconds it produce a cotton candy from payment done?
A: about 1min for simple fancy, about 2min for complicated patterns.
Q: How many cotton candies it can make after the sugar boxes filled up?
A: The machine can make about 200 marshmallows once it is filled with sugar
Q: How can I get the price?
A: We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
Q: Can I buy samples?
A: Yes. Please feel free to contact us.
Q: What is your lead time?
A: It depends on the order quantity and the season you place the order. Usually we can ship within 10-15 days for small quantity, and about 30 days for large quantity.
Q: What is your payment term?
A: It depends on what payment method you want to use. If you place an order, please contact me.
Q: What is the shipping method?
A: It could be shipped by sea,by air or by express (EMS, UPS, DHL, TNT, FedEx and ect). Please confirm with us before placing orders.
Q: How do we secure our payment?
A: We can do the order and payment via Alibaba trade assurance, like Paypal can guarantee your benefit.
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