Complaint
HD Full Color Led video ball Spherical Soft Led Display
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Q1:Are you a manufacturer or trading company?
A1: We are a Professional OEM/ODM manufacturer which has specialized in led display industry for more than 18 years.
Q2:How does your factory do regarding quality control?
A2: Quality is priority. Brighter people always attach great importance to quality controlling from the very beginning to the very end. We focus on every detail, Our factory has gained ISO9001, ISO14001, CE, RoHS, FCC authentication.
Q3:What is your MOQ?
A3:Any quantity is acceptable for your order. And the price is negotiable for large quantity.
Q4:What's your leadtime?
A4:For standard led cabinets, our leadtime is 30 days.
Q5:What technical supports can you offer?
A5:We provide all kinds of technology trainings for free, including the operation and maintenance training of the LED screens in our factory. Also we can send an engineer team to the country of the customer to instruct the installation.
Q6:How long is the warranty?
A6:The standard warranty is 2 years. It could be longer upon request.
Q7:Do you provide any free spare parts in each order?
A7:Yes, a certain amount of spare parts will be provided for free, spare parts including led module, power cable, signal cable, LED lamp, IC, mask, power supply, receiving card, etc.
Q8:What kind of packaging you offer?
A8: During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.
Q9. Can I have a sample order?
A9: Yes, we welcome sample order to test and check quality.
Q10: What LED screen size you can do?
A10: Screen size can be customized based on your demand.
Q11: How to control the LED screen?
A11: We have professional international after-sales technical support who can teach you after choosing our goods.
Q12: What kind of system do you use?
A12: We mainly use Novastar, but Colorlight, Mooncell, and other led display system is compatiable.
Q13: Can you provide installation structures?
A13: Yes, we can provide installation structures for wall-mounted and stacking installation.
Q14: Do you test your LED screen before shipping?
A14: Yes, we do 100% product ageing test for 72 hours before package and shipping.
Q15: What will you do if we have problems related to installation, configuration and use?
A15: Our after-sale service team will solve all the problems, until the screen can work normally.
Q16. What is your terms of payment?
A16: T/T in advance,30% as deposit, 70% before delivery.
Q17. Do you accept O/A payment terms?
A17: Yes, for old and stable customers, we can discuss about O/A.
Q18. What is your terms of delivery?
A18: EXW, FOB, CIF, CFR, DDP, DDU, customer specified freight forwarder or negotiable mode of transport.
Q19. Can you accept order with custom configuration?
A19: Yes, we can. We have a strong R&D team.
Q20. Where is your factory?
A20: Our factory and office is located in Bao'an district of Shenzhen. Visit our factory and office can be arranged together.
