1. How long will your engineer reach our factory?
Within one week after everything ready (machine arrival your factory, non woven material, power source, air compressor
etc.Prepared)
2. How many days will you finish installing ?
We will finish installation and training within 15 days.
3. What should we charge for your engineer?
You should charge for the cost of our engineer's air tickets, hotel, food, and also their salary 80USD one day per person.
4. How long is your machine's warranty period?
All our machine have one year guarantee for electricity parts and two years guarantee for mechanism, starting from finished installation.
5. How could you do if the parts broken within warranty?
We would express the free replacement parts during the warranty date.
6. How could you do after one year warranty period?
We also can do service for you, but you need pay salary for our technicians 80USD/day for each person.
7. Does your engineer understand English?
Our engineers understand a little English. All our engineers have more than five years machine installation experience.
8. Can you help us find any engineer in our location?
Of course, we will check and inform you as soon as possible.
9. How do we solve the machine problem after your engineer leaving?
Generally speaking, there will be no problem after finishing installation. In case you have any problem, you can contact our sales at any time. Our engineers will take a solution video according your description.
Complaint
