Complaint
| Item Name | Neoprene keychain |
| Material | Neoprene |
| Shape | Custom shape |
| Size | Lipgloss Tube Shape/Custom size |
| Printing | Silk Screen, heat transfer, heat sublimation |
| Color | Purple, blue, yellow, red, orange, etc,custom |
| Packing | Opp bag |
| Lead Time | Sample Time: 5~6days / Mass Production Time: 10~13 days |
| Payment | Paypal,T/T, Western Union etc |
| Shipping | FedEx,UPS,DHL,TNT, By air, By sea |
1. For small quantities, we suggest shipping by express door to door service as it is more favorablefast and convenient.
2. For bigger quantities, it can be shipped by air or sea.
3. We got very favorable price from express companies like DHL ,TNT and Fedex .
Q1: if I re-order my products, should I pay the mold fee again?
No, we will help you to save the mold for 2 year, during this time, you needn't pay any mold fee for re-make the same design
Q2: I need my product very urgent, how fast could you produce it?
Please don't worry, generally our production time is 5- 15 days. for most item, we need 5-9 days when in rush. Depending on your item, our sales will check the schedule and then arrange the fastest production time for you.
Q3: if I want to see the artwork, if i need to pay the artwork fee ?
No, you needn't , my friend, we could offer the free artwork for you to see your product's effect
Q4: I don't know the effect when it finished, I am afraid to place the mass order, could I get a product sample?
Of course. Don't worry, before the mass order, we could help you to do the sample first, when sample finished, we could send the picture and the video to you, when you confirm it, and then the mass order could be start.
Q5: I am looking for the cooperation, if I could see your sample first?
It's so glad to cooperate with you, of course, we could send our free sample to you to refer our best quality.
Q6: Express shipping is too high, any other options?
Yes, of course, the shipping fee is not charged by us, but we could help you to choose the most economic to you
Q7:What's your quality control percentage?
As the quality, please be assured, we will have the strict QC before the shipment many times, and also our sales will go to the package room to check the quality again by ourself. if have found the bad products,we will send them to factory again and make it again.then ship the best to you.
Q8:I don't know the process, if you could tell me the difference of them?
Yes, of course:) generally our process have soft enamel, hard enamel, printed and so on,
As the soft enamel, its color has a little lower than raised metal lines.
As the hard enamel, it have smooth surface, metal lines and colors at the same level.
As the printed, It utilises a screen print rather than an enamel infill, it could let all of your design printed on the lapel pin without the need of simplification
More process, please contact our sales, we will help you.
