FAQ
Q1: When is the delivery time?
A1: we will accomplish manufacturing within 10 days after receiving the deposit.
Q2: What is the payment method?
A2: We support a variety of payment methods, the most common is the TT.
Q3: Where is it used for?
A4: Outdoor & rental use. Widely used for backdrop of staging event, rental business, live show, concert, etc.
Q5: Can it play HD video?
A5: Yes, it can realize HD video function with Novastar,Linsn controlling system.
Q6: What's the controlling system?
A6: Our standard controlling system for this model is Linsn, Novastar. Also support other controlling system, like Xixun,TF,Colorlight, etc.
Q7: How about the size of project?
A7: Please offer the size with "width by height" of project. We will offer the suitable solution for your project size. I will appreciate it if any drawing files about installation offered.
Q8: How about your service?
1. Lifetime free maintenance and upgrade.
2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.
3. Customer satisfaction tracking report.
4. Free technician training.
5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
6. Special service for big project, such as stadium, exhibitions, squares and so on.
Complaint
