Q: Are you a trade company or a factory?
A: We are a factory in Shenzhen specialized in sponge processing.
Q: Can you provide OEM or ODM service?
A: Yes. We can accept OEM service. Also, we have our own designer team. So it's also welcome to choose our ODM products.
Q: What kind of customized logo can we do?
A: There are silk print, deboss, and hot press. We can meet different requirements for the logo.
Q: How can I get a sample?
A: If according to our existing, the sample can be free for the quality test. If the customer has their own design, it can also be accepted, but they will need to pay for the mold fee.
Q: What is your MOQ?
A: Usually the MOQ is 1000 pcs, if you have your own design, the quantity is based on the shape and size.
Q: How long is the Production Lead time?
A: The lead time is 15-20 working days for an order of 1000 pcs. The lead time may vary based on the shape and quantity of the product.
Q: How can you ensure the safety of our money and the excellence of the quality?
A: We are an Assessed Supplier on Alibaba, and we can build a trade assurance order on Alibaba for you. We always provide full after-sales service for any quality problems.
Q: How do you handle the shipping?
A: We have a long-term cooperative freight forwarding company, and the goods are stable. We also have our own DHL account, so the sample can be sent to you quickly. We also accept customer's agent or international express account.
Q: I am a small wholesaler, do you accept small orders?
A: It's no problem if you are a small wholesaler. The small order can be based on our existing products. We would like to grow with you together.