Complaint
| Q'S HAIR (Qinfengyuanyang) Factory is located in the beautiful coastal city of Qingdao which is one of High end human hair production base in China and even the world. We have 20 years of experience in making high-end hair products, including KOSHER WIG, MONO TOP WIG, LACE TOP WIG, white market HUMAN HAIR WIGS, customized hair and men's and women's hair piece TOUPEE and high-end hair extension, which have been all over the world, there into United States, Canada and France, Italy, Israel, Turkey are main core markets. Since the beginning of the 21st century, we have focused on the production and design of high-end hair products. After years of accumulation, we have a set of production system that can flexibly respond to changes in market demand. In the selection of raw materials, we adhere to the principle of selecting the best from the best. Our selected hair raw materials still maintain their original tension after many times of treatment, so as to ensure the durability of the finished products. In every process of making products, we require manual workers to strictly abide by the quality management rules, and closely linked to ensure the correct output of the previous process. We take the interests of customers as the starting point, and pay more attention to the real feedback of users on products. our sales staff can convey the needs of customers timely and accurately, and do one-to-one after-sales service. In our mass production, we can ensure stable quality, timely delivery, never do one-time business. In addition, we also accept personalized customization and try our best to satisfy every customer. Part of production processes | |
About packing: for personal, we will adopt our box packing with our LOGO, for wig companies, we will avoid to use the packing with our LOGO, only simple wig bag with DHL/FEDEX/UPS/TNT packing bags.
About Shipping time: 3-4 working days after shipping out, we will ship via FEDEX or DHL to your destination.
If successfully, our package will arrive in your city on the 4th day after shipping out. Some deliverers will not inform you when the package will be dispatched in advance, so please provide an accurate address. It is best to know in advance When will the package be delivered, and leave a family member or friend to sign for the package.
We may not be able to fully understand the customs policy of your location. If you are shopping for the first time, please learn more about the local import policy. If you need toprovide some documents, Pls. inform us in advance.
If you have already planned to buy our products, or have already purchased our products, please take a closer look at what services we can provide you.
-The first thing to do when you receive the goods:
please check whether the package is intact, whether the Hair Wigs you received is what you ordered, if our staff sends you the wrong Hair Wigs, please do not use it, and contact us in time, we will Replace the right Hair Wigs for you for free.
-How long is our return and exchange time?
The service life of different products is different. You can consider whether to return or exchange within 7 days after you receive the package, but please be sure to keep the Hair Wigs in good condition, which will not affect our second sale, because you will not Love a "new" Hair Wigs that's already been used by someone else, right?
If the Hair Wigs is what you ordered, but you don't like it?
We will replace the new product for you, but you may need to bear the additional shipping cost.
If you have trimmed your Hair Wigs and haven't used it yet, accept to return or not?
We are sorry to tell you that we can't handle returns for you, but we can assist you to change the Hair Wigs.
| Full refund or Free replacement | Partial refund or paid replacement | non-refundable but paid repair | |
| Wrong order/ Quality problem | YES | ||
| Dislike but NO quality problem | YES | ||
| Trimmed or Used | YES | ||
Quality problems: Including severe hair loss, damaged net bottom, wrong color, insufficient hair length, etc., but intentional damage is excluded.
If you feel satisfied with your shopping, we sincerely invite you to leave valuable suggestions for other guests, and we will provide you with shopping vouchers, because good deeds should be rewarded.
During use, if you have any troubles about the Hair Wigs, you can also consult our staff at any time, we will contact you within 24 hours.
