Complaint
DM6A Veterinary Anesthesia System
Q:If clients arrange engineers go to your company for training , is it for free ?
For cooperated clients, engineer's accommodation and meals are for free;
For potential customer, only meals for free, clients should pay for engineer's accommodation.
Q:How can we get the VISA / Invitation to visit your company ?
We will do the files for you in Nanjing city , and scan such files to you , go to the Chinese Embassy nearest of your city to get the VISA then .
Q:Do you have any clients in Africa?
Yes, we have . Our products have been sold to more than 200 countries, every client give us great feedback. With good quality and the best services, we have owned our customers' praise.
Q:How to be a agent of your company ?
Thank you so much . You can place a trial order of our products, and do the marketing research to see whether the products have good market demand, if yes, welcome to discuss the details with us .
Q:How many certificates do you have ?
ISO9001,ISO13485, Free Sale certificate, CE certificate
Q:How can I pay for the equipment?
You can pay Dollar,Euro,RMB by T/T,West Union or L/C to our bank as you want.
Q:How can I get the machine to my country?
1. By air ( if time is urgent)
2. By sea ( if time is enough)
3. By express ( If the port is far away from hospital)
We can suggest suitable shipping cost for you according our forwarder's suggestion and your detailed address.
Of cause,you can use your own forwarder in China.You just need to tell us the contact of your forwarder and we send the equipment to him/her.
Q:How to install the machines?
All the ICU products are easy to install with our installation video . Every model have the video ,we will send to clients before install it .
Q:Do you have engineer can come to our location for installation ?
Of course . Engineer can speak English very well and have passport so they can go everywhere at anytime .
Clients need to be in charge of their air tickets ,accommodation and meals if Q'ty is not too big .
Nanjing Superstar Medical Equipment Co.,Ltd. established in 2008.Superstar Medical has exclusively focused on ICU devices. Years of hundreds of excellent young engineers and experienced staffs' efforts and hard working in research and development of medical equipment have achieved remarkable results. R&D department staffs are 40% of total staffs.Our products are praised as 0 after-sale problem products which have been installed in 200 countries.The production base covers an area of 3000 square meters.
Superstar Medical has been authorized at least 35 patents about ICU equipment. Our engineer attended the establishment and revision of the standard in GB9706.28,GB9706.29 and numbers of ICU equipment in China. Long-term cooperation with universities and hospitals,more young people join Superstar Medical. With strong team and excellent ability, we have won the "High-tech Enterprise", "Private Technology Enterprises in Jiangsu Province", various national patents etc. Our own developed products have proved to be popular with customers and gotten approved by authorities in medical industry, all of our products have been awarded IS09001 and IS013485 and more products get CE certificates.
