| 1.Q: Do you have a catalogue? Can you send me the catalogue to have a check of all your products? |
| A: Yes,can contact us on line or send an Email to get catalogue. |
| |
| 2. Q: I can't find the product on your catalogue, can you make this product for me? |
| A: Our catalogue shows most of our products,but not all.So just let us know what product do you need?and how many do you |
| want?If we do not have it,we can also design and make a new mould to produce?it.For your reference, making a ordinary |
| mould will take about 20-35 days. |
| |
| 3. Q: Can you provide samples ? Are the samples free ? |
| A: Yes , we provide 5~10pcs free samples for test.But you have to pay for the shipping cost |
| |
| 4. Q : What about your delivery time? |
| A: The stock goods delivery within 3 days, customized goods delivery within 7~35days |
| |
| 5. Q : How to ship my order ? |
| A: For small package, send it by Express, such as DHL,FedEx,UPS,TNT,EMS. That's a Door to Door service .For big packages, |
| can send them by Air or By sea. We use standard export carton.We will be responsible to any product damage caused on delivery. |
| |
| 6. Q: What kind of payment do you accept ? |
| A: We accept?T/T(Wire transfer), Western Union and Paypal. |
| |
| 7.Q:How about your company quality control |
| A:Strictly obey ISO9001,IQC,OQC,IPQC,QA occupy 10% of our Quality department, CCD test is gradually being used in our |
| company |
| |
| 8. Q: I need your price list of all your products, do you have a price list? |
| A: We do not have a price list of all of our products. Because we have so many items,and it's impossible to mark all of their price on |
| a list.And the price are always changing because of the material cost and quantity.And you can give us a list for all of the item you |
| needed,we will confirm carefully one by one,and give you specification and price list |
| |
| 9. Q : Can you make customized products and customized packing? |
| A: Yes. We made a lot of customized products for our customer before.About customized packing, There is no problem for we put |
| your Logo or other info on the packing Just have to point out that,it will cause some additional cost, and need to MOQ. |
Complaint
