| FAQ: |
| Q: Are you a manufacturer or a trading company? |
| A: We are a professional manufacturer specialized in embedded industrial monitor & panel PC, automation PC, CNC control panel,manual pulse generator, industry keyboard and etc. for ten years. Our advanced full set of equipment ensures excellent quality and competitive prices. |
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| Q: Where is your company? |
| A: Our company is located in Shanghai, The traffic is convenient and close to Pudong and Hongqiao International Airport, which is easy for customers to visit. |
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| Q: Can I order samples? |
| A: Yes,If you need samples, we can make them according to your requirements. You should pay the sample fee and shipping fee. |
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| Q:How to cooperate to develop customized products? |
| A:Please provide us any drawings, specifications, any special requirements such as size, voltage, viewing direction, graphics, etc. at the beginning. if you are unsure about minimum requiremnts, our product consultants are happy to help you! Simply send the requirements of your desired configuration to us , you will receive your offer for desired configuartion within 1-2 working days. |
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| Q: What is the lead time for sample orders and bulk production orders? |
| A: Normally, it is 5-7 working days basen on standard product, OEM products will be taked around 20-30 days, or to be negotiable if order q'ty is large. |
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| Q: What is term of payment? |
| A: 100% T/T in advance |
| or, 30% deposit in advance, 70% Balance before shipment |
| or, L/C at sight. |
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| Q: How about the after-sale service? |
| A: Our products have a 2-years product warranty. |
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