Complaint
Q. What is standard warranty time for your products?
A: All products purchased from Jeetronics shall be free from defects in material and workmanship for a period of time from the date of purchasing, This limited warranty is applicable solely to the original purchaser and is not transferable.
This warranty is expressly conditioned upon proper storage, installation, connection, operation and maintenance of products in accordance with their written specifications.
Three Year Warranty Examination, repair and replacement parts are provided free of charge for the following:
All optical Transceivers, CWDM system,Fiber Media Converters,Industrial Switch etc..
Q: If the compatibility fault occur, what your will do?
If there is compatibility fault report, we will troubleshoot and analyze the possible reasons
A:
1.If it was caused by product fault (hardware,coding..), we will upgrade the hardware ,software , coding on process control.
2. if it was caused from using environment (eg.Switches new released firmware..), we will get the same equipment model to do the simulation test to verify the compatibility.
Q: Please explain how you ensure compatibility for the brands:
A:
1.Experience
We have an experienced engineering team with over 18 years on compatibility for brands.
2.Testing Facilities
We are able to access to massive major manufacturer's switches , routers ..To verify the compatibility.
3.Expertise
We have a group of expertise who have been focusing on hardware,software,coding compatibility, and have always been analyzing the different brands new released firmware.
4.Strategic Loyalty Customers
Many of customers work very closely with us on new released OEM equipment and help us to expand our compatibility matrix.
5.Connections
We have many good connections to understand and learn the first hand information about the compatibility trend in the market.
Q: What programming board is used to program optical transceiver products, please mention specific brands and models ?
A: We design and develop our own programming board to program our transceivers line.
Q: Can you make custom transceivers with our company name and logo ?
A:
Yes, we can help you to market your own brand of 3rd party transceivers
OEM customization :
Your LOGO (Labeling)
Your P/N (Labeling)
Your S/N (Labeling)
EEPROM information:
Vendor name: customized your information
P/N: customized your information
S/N: customized your information
