Complaint
| Order process Special emphasis: we do not accept returns and refunds (but due to factory quality problems the product can be negotiated for replacement, but the transportation costs need to be borne by the buyer, we quote are Chenghai factory price without any costs, although our company has quality inspectors to carry out strict inspections of products before, during and after production, to ensure that the product quality is 100% without problems before shipment, but due to various uncertain factors, our company can only ensure that 97%-98% of the product quality after arrival is no problem, 2%-3% is exempt. ) 1. About MOQ All toys are according to the MOQ noted on the website! General products can be ordered from one box, individual products need five boxes or even ten boxes to order, we will also inform in the negotiation! Our company does not support mixed batch and retail, each style is ordered by the box! 2. About the sample fee If the stall or foreign trade company must need sample confirmation, the sample fee will be charged double. The sample fee below 50 yuan is charged at 50 yuan, and the sample fee can be returned according to the order situation, and negotiate with us specifically. Courier fee collect. ) 3. Product quotation Our website directly quotes the factory price (that is, factory delivery price, excluding shipping costs, excluding any costs) can be specified by the customer Logistics/freight/express delivery, etc. The freight is borne by the buyer IV. Payment Method: Payment method: payment to delivery (1. Bank remittance; 2. Platform payment) If the order takes a certain amount of time to produce, pay a 30% deposit first, and pay the balance one day before shipment. 5. Delivery time After receiving the customer's payment or deposit, our company will prepare the goods, which generally takes about 1-3 days. Because the order needs to be prepared (some need to be produced), please be sure to order in advance according to the actual situation, so as not to be able to arrange it when it is urgently needed, which will affect the customer's business development. After the goods are ready, they will be shipped according to the transportation method confirmed by the customer and our customer service staff, if there is a delay in delivery of some products, our salesman will also notify the customer separately, and the customer can choose to replace or cancel the out-of-stock products. VI. Acceptance Criteria: 1. After receiving the goods, please carefully check the goods in front of the logistics company personnel, such as finding that the outer box is seriously deformed, damaged, the sealing packaging belt is broken and defective, the sealing tape is incomplete, there are obvious traces of being opened and opened, please open the seal and check in person, find the error must negotiate with the logistics company in person to solve the compensation, if it cannot be solved, please do not take the goods first, contact us at the freight station for negotiation; Otherwise, after signing for receipt, it will be deemed that the goods are accepted without objection. 2, our toys are cheap and affordable, excellent value for money Oh, some buyers feel that the workmanship is a little rough, flawed, not good materials, and different from imagined and other problems, but these are not quality problems, no matter what is not perfect, too picky buyers please detour, all sizes are measured manually, 1-2CM error is normal. |
