After-sales Service
1.Warranty time: one year, from the date which the product is qualified commissioning.
Any damage except the wrong operation during warranty period is repaired freely.But the travel and hotel expenses should be count on buyer.
2. Commissioning services: the product's installation and commissioning at the demand side, our engineers will not leave there until get your agreement.
3. Training services: our engineers will train your staff to operate it during the period of installation and commissioning,
and they will not leave there until your staff can operate it properly and normally.
4. Maintenance services: any malfunction happened, once you inquiry us, we will reply you within 48 hours except the special reasons.
5. Lifelong services: we provide lifelong services for all the products we sold out, and supply the spare parts with discount price.
6. Certificate services: we can provide related certificates to customers freely according to the request of customers.
7. Inspection services: you can ask the third part inspection company or your inspector to inspect the products before shipment.
8. The file: the Manual Specification, report of the material which used to the equipment and other documents related to the GMP authentication information will be provided by us.
RFQ
Q: Are you a factory?
A: Yes we are a factory with more than 20 years manufacturing experience. One is in Jjiangsu Province,
Another is in Guangzhou next to our office.
Q:I'm new in our industry,but I'm planing to set up a factory, what canI do?
A: We will design the most suitable proposal based on your actual situation, such as the daily production,raw material formula, factory layout, etc. Also we would like to intro- duce some excellent suppliers of raw materials, bottles,labels, etc if needed. After sales, engineer will be send to fields installation, training and commissioning.
Q: How can you control the quality before delivery?
A: First, our component/spare parts providers test their products before they offer com- ponents to us.Besides, our quality control team will test machines performance or running speed before shipment. We would like to invite you come to our factory to verify machines yourself. If your schedule is busy, we wil take a video to record the testing procedure and send the video to you.
Q:Are your machines difficult to operate? How do you teach us using the machine?
A: Our machines are fool-style operation design,very easy to operate.Besides,before delivery we will shoot instruction video to introduce machines'functions and to teach you how to use them.If needed engineers are available to come to your factory to help install machines, test machines and teach your staff to use the machines.
Q: Can I come to your factory to observe machine running?
A: Yes, customers are warmly welcome to visit our factory.
Q: Can you make the machine according to buyer's request?
A: Yes,OEM is acceptable. Most of our machines are customized design based on cus- tomer's requirements or situation
Complaint
