Complaint
Q1. Can I have a sample order for your products?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks.
Q3. Do you have any MOQ limit for order?
A: Low MOQ, 10-100g for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for your products?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for normal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on package?
A: Yes. Please inform us before our production and confirm the design firstly based on our sample.
Q7: Are you trading company or manufacturer?
A: We are chemical factory in China. So we can provide wholesale price.
Q8: What are your payment terms?
A8: We can accept various payment methods, Western Union, T/T, Paypal, etc.
Q9: Can your company accept the special requirements of customers?
A9: Of course, we can accept technical consultation, custom synthesis of pharmaceutical intermediates, etc.
Q10: How about the delivery time?
A10: The delivery time is about 7-20 days after confirming the payment. Delivery times vary from country to country. (excluding Chinese holidays)
Q11: What type of containers do your company's products use?
A11: Our discreet packaging, good airtightness guarantees 100% of your package to pass through customs, generally aluminum foil bags, fluoride bottles, plastic steel drums, plastic drums or according to customer requirements, we will try our best to meet your requirements.
Q12: What is the shipping method?
A12: For small orders, we express by air, such as Fedex, TNT, UPS, DHL, EMS, for large orders, we can ship to the airport by air, and by sea to the seaport. Our deliveries are 100% safe, fast, reliable and discreet.
Q13: What kind of products does your company produce?
A13: Basic chemicals, scientific research chemicals, pharmaceutical intermediates, various chemical materials and derivatives, etc.
Q14: How can we trust you?
A14: We welcome you to visit at any time, before we start B2B, MIIC has conducted an on-site audit of our company and approved our credit.
Q15: Do you have a transshipment policy?
A15: If the package is lost, we will provide good after-sale service and re-shipping policy.Long-term cooperation with customers brings huge benefits. We always take great care in the packaging of our products to ensure that 100% of the goods are delivered to our customers
